Warranty

Your Comfortpool product should be in good condition when supplied and function as can reasonably be expected during normal use. If you experience a problem, please contact the retailer where you purchased your product.

How to request warranty service

A few details can help your retailer assess your request more quickly.

STEP 1

Contact your retailer

Contact the store or webshop where you purchased your Comfortpool product. They are your first point of contact for warranty.

STEP 2

Prepare your details

Have your proof of purchase, product name or model and a short description of the problem ready.

STEP 3

Add photos or videos

Include clear photos or videos of the product and the issue. This helps your retailer assess your request.

Need help with your product?

Do you have a question about your Comfortpool product, installation or use? Visit our contact page and send us your question. Please include the product name or model and a clear description of your question or problem. Photos can also be helpful where relevant.

What happens next?

Your retailer will review the information provided and determine the appropriate next step. Depending on the product and the nature of the problem, this may include additional troubleshooting, inspection, repair, replacement or another suitable solution.

Warranty information

Warranty and service procedures may vary depending on the product, retailer and country of purchase.

Any commercial or manufacturer’s warranty offered with a Comfortpool product is additional to your statutory consumer rights and does not affect those rights.