DAMAGED DELIVERY
Did Your Order Arrive Damaged?
If your Comfortpool product or parcel arrived damaged, contact the retailer where you purchased it. A few clear photos can help them assess the damage quickly.
DAMAGED DELIVERY
Did Your Order Arrive Damaged?
If your Comfortpool product or parcel arrived damaged, contact the retailer where you purchased it. A few clear photos can help them assess the damage quickly.
WHAT TO DO
Report Delivery Damage To Your Retailer
Your retailer can assess the damage and arrange the appropriate solution. To help them handle your request efficiently, document the condition of both the product and the parcel before disposing of any packaging.
STEP 01
Take Clear Photos
Take clear photos of the damaged product, the outer packaging and any visible damage to the parcel.
STEP 02
Keep The Packaging
Keep the product and all packaging until your retailer has reviewed the damage. The packaging may be needed when assessing the delivery.
STEP 03
Contact Your Retailer
Contact the store or webshop where you purchased the product and provide your order details together with the photos.
BE PREPARED
What Information Should You Provide?
Providing the right information from the start helps your retailer understand what happened and assess the damaged delivery more quickly.
01
Your order number or proof of purchase
02
The product name or model
03
Photos of the damaged product
04
Photos of the outer packaging
05
A short description of the damage
WHICH SITUATION APPLIES?
Delivery Damage, Product Defect Or Return?
Choose the situation that best matches your issue so you can follow the correct process.
PRODUCT DEFECT
Product Not Working As Expected?
If the product is defective or does not work as expected, but the parcel itself was not damaged, follow the warranty process instead.
STANDARD RETURN
Simply Want To Return It?
If the product arrived in good condition and you simply want to return it, visit our Returns page for the applicable return procedure.
PURCHASED ELSEWHERE?
Contact The Retailer Where You Purchased Your Product
If your Comfortpool product was purchased from another retailer or marketplace, contact that seller directly. They can assess the damaged delivery and arrange the appropriate next step.