Damaged delivery

Has your Comfortpool product or parcel arrived damaged? Please contact the retailer where you purchased your product. Your retailer can assess the damage and arrange the appropriate solution.

STEP 1

Take clear photos

Take clear photos of the damaged product, the outer packaging and any visible damage to the parcel.

STEP 2

Keep the packaging

Please keep the product and its packaging until your retailer has reviewed the damage. The packaging may be needed when assessing the delivery.

STEP 3

Contact your retailer

Contact the store or webshop where you purchased the product and provide your order details together with the photos.

What information should I provide?

To help your retailer handle your request as quickly as possible, please have the following information ready:

  • Your order number or proof of purchase
  • The product name or model
  • Photos of the damaged product
  • Photos of the outer packaging
  • A short description of the damage

Is the product defective?

If the product is defective or does not work as expected, but the parcel itself was not damaged, please visit our Warranty & Service page.

Want to return the product?

If the product is not damaged and you simply want to return it, please visit our Returns page for more information.

Purchased elsewhere?

If you purchased your Comfortpool product from another retailer or marketplace, please contact that seller directly so they can handle the damaged delivery.