WARRANTY & SERVICE
Need Help With A Comfortpool Product?
If your Comfortpool product is not working as expected, your retailer is your first point of contact for warranty and service.
WARRANTY & SERVICE
Need Help With A Comfortpool Product?
If your Comfortpool product is not working as expected, your retailer is your first point of contact for warranty and service.
START WITH YOUR RETAILER
How To Request Warranty Service
Your Comfortpool product should be supplied in good condition and function as can reasonably be expected during normal use. If you experience a problem, contact the retailer where you purchased the product.
STEP 01
Contact Your Retailer
Contact the store or webshop where you purchased your Comfortpool product. Your retailer is your first point of contact for a warranty claim.
STEP 02
Prepare Your Details
Have your proof of purchase, product name or model and a short but clear description of the problem ready.
STEP 03
Add Photos Or Videos
Include clear photos or videos showing the product and the problem. This can help your retailer assess your request more quickly.
AFTER YOU SUBMIT YOUR REQUEST
What Happens Next?
Your retailer will review the information you provide and determine the appropriate next step based on the product and the nature of the problem.
01
Additional troubleshooting
02
Inspection of the product
03
Repair or replacement
04
Another suitable solution
PRODUCT QUESTIONS
Need Help Using Your Product?
Do you have a question about your Comfortpool product, installation or use? Contact us and include the product name or model and a clear description of your question. Photos can also be helpful where relevant.
WARRANTY CLAIMS
Need To Find Your Retailer?
Warranty claims are handled by the retailer where your Comfortpool product was purchased. If you are unsure where to start, visit our retailer overview.
IMPORTANT INFORMATION
Warranty Information
Warranty and service procedures may vary depending on the product, retailer and country of purchase.
Any commercial or manufacturer’s warranty offered with a Comfortpool product is additional to your statutory consumer rights and does not affect those rights.